Refund policy

The short version

• Each event has its own refund policy, set by the organiser and shown on the event page and at checkout.
• If an event is cancelled, you get a full refund, including the booking fee.
• If an event is moved or significantly changed, contact the organiser. You may be entitled to a refund under the Australian Consumer Law.
• The booking fee isn't refunded when you change your mind, unless the organiser's policy or the law says otherwise.

How to ask for a refund

Use the Contact the organiser link on your order page, or email us at support@kitakitsticket.com with your order reference (it starts with KK-). Approved refunds go back to the card you paid with and usually take 5–10 business days to appear.

Your rights

This policy doesn't limit your rights under the Australian Consumer Law.