Help & contact

We email them straight after you buy (check spam too). You can always get them at My tickets: enter the email you used and we'll send a login link.

Yes. Open your order and use "Edit guest names", or tap "Share" on a ticket to send that guest their own QR code.

Each event sets its own refund policy (shown on the event page). Open your order and tap "Ask for a refund"; the organiser replies by email. If an event is cancelled you're refunded automatically, including the booking fee.

A small fee of 3.5% + $0.99 per paid ticket, already included in the price you see. Free tickets have no fee. It covers card processing and running Kitakits.

Door staff can find you by name. Printed tickets and screenshots work too.

Nothing. Buyers pay the booking fee; you get the full ticket price.

By bank transfer 3 days after your event ends. Add your bank details in Settings, and download a statement from your orders page.

We check every new organiser before their first event goes live, usually within a day. Confirm your email so we can reach you.

On event day open your event and tap "📷 Scan", or share the door link and PIN with your staff. No app needed.